Frequently Asked Questions
Everything you need to know about your Chester & Co. experience.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our Returns Portal to start your process.
What materials are used in Chester & Co. clothing?
We prioritize premium, sustainable materials including organic cotton, ethically sourced wool, and recycled polyester to ensure both luxury quality and environmental responsibility.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fit notes in the description.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Klarna and Afterpay.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.